The City of Whitesboro is committed to serving the residents and businesses of Whitesboro. We manage the billing and collection of water, wastewater, electric, and garbage services, as well as construction roll-off and fire hydrant services for contractors. Our team is dedicated to providing excellent service - whether you are establishing new utility service, managing existing accounts, or seeking information about your utility usage. As Whitesboro continues to grow, we strive to meet the evolving needs of our customers by maintaining the highest standards of service.
As part of our commitment to the Whitesboro community, the Utility Billing Department offers a variety of payment options and helpful resources to assist customers in understanding and managing their utility accounts. We are continually improving communication and access to services to better serve our community. Whether you are new to the City of Whitesboro or a long-term resident or business owner, we are here to help. We take pride in supporting our town and ensuring every customer receives dependable, high-quality service.
Ordinance 51.064 TURNING ON OR OFF AT METER.
(2) No person, other than authorized employees of the utility department, shall turn water on or off at the curbstop in the meter box. A charge, as prescribed in § 16.00 of the Fee Schedule, as set forth in Appendix 1 of this code, shall be assessed for turning water off or on at the4 customer's request. Unauthorized operation of the curbstop, or any interference with or tampering of utility-owned equipment, is prohibited and constitutes a violation subject to penalties as provided in § 10.99. In addition to such penalties, the customer or responsible party shall be liable for the full replacement cost of any damaged meter box, meter, antenna, wiring, curb stop, or related appurtenances, including all labor, materials, and administrative costs incurred by the utility. Failure to pay such costs shall be grounds for discontinuation of service and the pursuit of any other remedies available under this code or applicable law.
Updated Ordinance and Passed by City Council on 14 April 2026.